Description:
Guest services staff at Santa’s Village play a crucial role in ensuring visitors have a positive and enjoyable experience. Their responsibilities extend beyond typical customer service to include managing various aspects of the guest experience.
Roles & Responsibilities:
- Provide a friendly and welcoming atmosphere to guests
- Address guest inquiries, concerns, and provide accurate information about Santa’s Village, events, and services within the park
- Resolve guest issues and complaints & know when to direct an issue to your superior
- Sell tickets and process admissions
- Ensure accuracy in ticket transactions and maintain proper cash handling procedures
- Maintain knowledge of Santa’s Village attractions, layout, and events
- Promote and sell season passes
- Assist with inquiries on season passes and season pass purchases
- Process group event payments
- Collect guest feedback and direct information to lead and department manager
- Scan guests tickets into the park
Qualifications/Requirements:
- Effective communication skills, both verbal and written
- Strong customer service and interpersonal skills
- Ability to work in a fast paced environment
- Flexibility to work weekends & holidays
- Customer service experience is an asset
Staff Incentives:
- Discounted Tickets and Season Pass sales to all Santa’s Village Employees
- Discounts on dining, drinks, and merchandise
- Santa’s Village is committed to hosting Team Building and Social Events for all members of #TeamSanta